
Connected Device Innovation
Our clients’ existing control systems had historically relied on analog or basic electronic timers. These provided no remote visibility, no real-time monitoring, and no insight into the environmental or electrical conditions impacting equipment performance. To support growth, reduce operational friction, and deliver a modern customer experience, our client needed to transition from standalone hardware to a connected ecosystem where physical devices and cloud software work seamlessly together.
The Outcome
Reduced Service Costs
Remote visibility and control significantly decrease the need for on-site technician visits, lowering operational expenses.
Improved Customer Experience
Customers gain greater confidence and convenience through modern, digital interaction with their water systems.
Stronger Distributor and Technician Enablement
Partners benefit from improved insight into system performance, enabling faster response times and higher-value service offerings.
Scalable Foundation for Growth
With a modern hardware platform in place and a structured software roadmap underway, the client is positioned to expand into connected services, operational intelligence, and future recurring revenue opportunities.
They partnered with CODE Exitos on a multi-phase initiative to transform their product platform and lay the groundwork for a connected digital ecosystem.
Our Approach
The engagement was structured across two strategic tracks: establishing a future-ready hardware foundation and preparing for a cloud-connected software experience that would unlock long-term business value.
Before enabling cloud connectivity, the client required a next-generation physical controller capable of sensing environmental conditions, communicating reliably with the cloud, and operating in demanding field environments. This phase established the technical foundation necessary for scalability, reliability, and future digital services.
This phase resulted in a reliable, cloud-ready hardware platform capable of supporting intelligent monitoring, remote communication, and future software-driven capabilities.
With the hardware foundation established, the client is preparing to move into the next phase of its transformation: defining the cloud-connected digital experience that will fully activate the value of connected devices.


